Refund policy
TULL MD RETURN & REFUND POLICY
Last Updated: September 21, 2026
PRODUCT INTEGRITY & CUSTOMER CARE
At Tull MD, we stand behind the quality and integrity of our medical-grade skincare and sunscreens. Because our products are personal-care items, all purchases are final sale once shipped and are not eligible for return or exchange.
This policy helps us protect product quality, safety, freshness, and authenticity for every customer.
DAMAGED, DEFECTIVE, OR INCORRECT ORDERS
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
To help us review your request promptly, email care@tullmd.com with:
โข Your order number
โข A brief description of the issue
โข Clear photos of the product, outer packaging, and shipping materials
Claims received after 7 days of delivery may not be eligible for review.
After Tull MD verifies the issue, we will arrange a replacement whenever possible. If the exact item is unavailable, we will work with you to provide an appropriate resolution, which may include store credit or a refund to the original payment method.
PRODUCT SELECTION & APPLICATION SUPPORT
Choosing sunscreen is personal, especially when finish, tint, texture, and daily routine matter.
Before placing your order, contact our care team at care@tullmd.com for guidance in selecting the Tull MD product that best fits your routine. We are happy to help you compare product finish, tint, and intended use.
After your order is delivered, our care team is also available to provide application, reapplication, layering, and routine guidance to help you use your Tull MD products as intended. Product-selection and application support does not change the final-sale nature of personal-care products.
FINAL-SALE ITEMS
Opened, used, or unsealed skincare and sunscreen products cannot be returned, exchanged, or resold.
Sale items, promotional items, gift cards, and any item marked final sale are final sale and are not eligible for return, exchange, refund, or store credit unless required by applicable law or unless the item is verified to have arrived damaged, defective, or incorrect.
CANCELLATIONS
We process orders promptly to ensure timely delivery. If you need to request a cancellation or change to an order, contact care@tullmd.com as soon as possible.
We cannot guarantee that a cancellation or order change can be completed once an order has been placed. Orders that have already been processed, packed, or shipped cannot be cancelled.
SHIPPING ISSUES
Please carefully review your shipping address before submitting your order. Tull MD is not responsible for orders delayed, lost, or misdelivered due to an incorrect or incomplete shipping address provided at checkout.
If your package is marked as delivered but cannot be located, please first check with household members, neighbors, your local carrier, and any building or delivery-management personnel. If you need further assistance, contact care@tullmd.com and we will do our best to help.
CONTACT US
For questions about an order, product selection, application guidance, or this policy, please contact:
Tull MD Skincare
care@tullmd.com
484-639-9455